Anaheim Islander Inn and Suites - Frequently Asked Questions

We do have accessible rooms. Our accessible rooms have two queen sized beds, a handicap accessible bathroom, and are located on the first floor. When booking online, please select the accessible room type. If you have any special needs or requests, please contact our front desk
to make arrangements. We are happy to accommodate your needs as best as we can.

Your room will be ready by 2:00 pm. If you book directly, we may be able to get you in a bit early, you can at least leave your luggage and/or your car to begin your Anaheim Adventure. Check-out is time is 11am.

Yes, depending on availability. You may store your luggage at the front desk before your actual check-in time if you are dropped off and need this service.

Yes, you may store it at our front desk.

Yes, free continental breakfast is provided from 7-9 am daily. Grab and go basic continental breakfast includes pre-packaged pastries, loaf lemon cakes, chocolate and blueberry muffins, coffee, tea, hot chocolate, oatmeal, bananas, oranges, and orange juice.

Karmel shuttle offers direct nonstop transportation to the Anaheim Resort from Los Angeles (LAX), John Wayne Orange County (SNA) and Long Beach (LGB) airports. No looping the airports – pick up and GO! Reservations required. www.karmel.com

Walking takes around 10 to 15 minutes depending on the pace. You may purchase a $6 day pass for adults and $2.50 per child between the ages of 3 & 9 years of age for unlimited rides to and from Disneyland.

Our standard cancellation policy is 48 hours prior to arrival date to avoid penalties.

We sell Disney Park Hopper tickets here at the front desk. Or you may purchase Disney E-tickets through our website by selecting the Disney tickets tab for your convenience.

Your credit card is NOT charged when you make a reservation. It is simply requested in order to guarantee your room. Once you arrive at the hotel, you will have the option to pay however you want.

No. Sorry, we require a major credit card to guarantee your room reservation. Please review the terms and cancellation policy before making your reservation.
As soon as you have completed the booking process, a confirmation page will appear in your browser session. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online. We will also send you a confirmation email with all of your booking information.
During the booking process you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met. You can find the hotel’s contact details on the Contact Us page of our website.
Simply follow the instructions to modify or cancel your reservation found in your Reservation Confirmation Email. Alternately, you can find the link to Cancel or Modify Your Reservation in the footer of the hotel’s website. Please note, your reservation is not canceled until and unless you receive an email confirmation for the cancellation.
Yes, when you book your stay via the INNsight.com booking engine, we ensure to take every safeguard possible in transmitting and storing any personal data including SSL Encryption and other PCI compliant standards.
You can find our hotel policies on our Overview page where you will find our amenities details, check-in and check-out time, pets and extra person policies, and our hotel’s cancellation policy.
Yes. However, our hotel will only recognize a credit card on which the authorized payee’s name is clearly present and visible, copy of the payee’s identification and a credit card authorization form is completed and faxed back to our property. You can contact us for the Credit Card Authorization Form and for further instructions if your reservation will have a third party payee.
We consider a group to be a reservation of 6 rooms or more. For any group reservations, we request that you contact us directly or use the form that is spawned when you select 6+ rooms in the Check Availability function above.